Video Game Store Online Store Japan Akihabara terms conditions

ALERT: The website is still under a BETA realase, may happen some errors during order. We will contact you immediatly if that happend. Thank you for undestanding.

By using the Tokiwamusen video games store website, THE BUYER (The Buyer) AGREES TO BE BOUND BY ITS TERMS OF USE, LEGAL NOTICES, PRIVACY POLICY and all other policies that appear on the Tokiwamusen Game Website.
Tokiwamusen reserves the right to make changes to the Tokiwamusen.com Web site and its Terms of Use and Legal Notices at any time. Each time the Buyer uses the Tokiwamusen store Website, the Buyer should visit and review the then current Terms of Use, Legal Notices and Privacy Policy that apply to the Buyer’s transactions and use of this site. If the Buyer is dissatisfied with the Tokiwamusen Website, its content or Terms of Use and Legal Notices, the Buyer agrees that his sole and exclusive remedy is to discontinue using the services on Tokiwamusen Web site.
The Buyer agrees to be perfectly aware that his agreement concerning the contents of these Terms of Use, Legal Notices and Privacy Policy does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented within the framework of the Tokiwamusen store Website. The consumer has the faculty to safeguard or to print the present general terms, being specified the printing of this document concerns his own responsibility.
The Buyer states to have full legal capacity allowing him to engage under the present general terms.

Prices on the Tokiwamusen video game store Website are indicated in japanese YEN without taxes (Tokiwamusen Website is TEX FREE for all other countries than Japan), if you will change the currency of the website in and other currency the rate will be approssimative, the correct value will be show during the payment.
Only the price specified in the invoice may be considered as final. Invoice prices include price of the products, handling/packaging fees, storage, and delivery costs.

The Tokiwamusen Store, presents on its video games store website, products for sale. Products are described with necessary details the Buyer shall be aware of before filling-in an order form.
There is no restriction on the number of items that the Buyer may order, in the extent of the available stock dispoyed on the Tokiwamusen Website. Indication on the availability of the product s confirmed at the time of ordering.
The company Tokiwamusen has the right to modify and/or replace the products at any time, depending on the products offered for sale by its distributors.
Photographs, and/or graphics depicting a product are only displayed as additional information and Tokiwamusen shall not be liable for them.
In the case when a supplier modifies a product, Tokiwamusen shall not be liable for the accuracy of its graphic representation and this shall not by any means affect the validity of the order.

In case of a really huge orders, for example 10 or more copies of the same item we will contact the buyer for alert him in case of furnisher retard. Delay could be normal for huge orders. Tokiwamusen decline any responsibility about furnishers delays. Buying, the buyer accepts particular waiting issues caused by the furnisher. In case of completly out of stock from the furnisher, within 1 month Tokiwamusen Store will contact the buyer and refund 100% of the paid money.

This sale is subject to, and Seller's acceptance is conditioned upon, Buyer's assent to the terms and conditions stated here in and on the face here of, which are in lieu of and replace any and all terms and conditions set forth in any documents issued by the Buyer, including, without limitation, purchase orders and specifications. Any additional, different, or conflicting terms and conditions on any such document issued by the Buyer at any time are hereby objected to by the Seller, and any such document shall be wholly inapplicable to any sale made here under and shall not be binding in any way on the Seller.
On the date of signing the order form, the Buyer validates the general conditions of sale. The general conditions of sale will apply from the signing of the order form until the delivery of the order to the Buyer by the company Tokiwamusen.
After placing an order, the Buyer shall receive an automatic email confirming the order and notifying him of the details of his order. He shall be informed of further evolutions until shipment of the order (by email, and by accessing “Tokiwamusen > My Account”).
The order shall only be held as final when the Buyer receives the confirmation notice, and when Tokiwamusen receives the entire payment for the order.
The Tokiwamusen Store strongly recommends that the Buyer keep a hardcopy of such information concerning his order.

The Buyer may cancel an order or pre-order. Any payed order or pre-order may be cancelled at the cost of 4% of the total (shipping cost included) until 7 days after the order. When the cancellation occurs after this time, the entire price of the product will not be refounded. If a stardard order isn't shipped yet the Buyer may cancel the order, he will be refounded by 96% of the order value (shipping cost included). When an order has been shipped, it is not cancellable anymore: the Buyer must then refer to the Return Rules described below.

The Buyer shall complete full payment of his order, at the time of his order. In no way shall any kind of payment completed to Tokiwamusen be considered as a partial or advance payment.
Payment is completed to Tokiwamusen when the Buyer validates his order.
All orders can be paid only with Japanese YEN currency. The money currency exchange fee will be paid by the Buyer.
The Buyer can complete his payment only with the payment services available on Tokiwamusen Online Store. Tokiwamusen Store isn't responsable of any issue of the payment system, managed by third part companies like PayPal or Amazon.
The company Tokiwamusen reserves the right to suspend or cancel any order and / or shipment in the case of non payment of any amount due by the Buyer, or in the case of payment failure, whatever the current status of execution of the order.
Shipment of any other order shall be suspended in the case of any late payment of the current order (over 7 days) or in case of legal issues realative at the payment methond of the Buyer.
The Tokiwamusen Store reserves the right to ask for a copy of official identification documents from the Buyer, for any payment by credit card.
As a counter measure to internet fraud and to better protect the Buyer from such fraud, Tokiwamusen may share some information with other parties for verification purposes.

The products are delivered to the address indicated in the order form by the Buyer, who undertakes to take delivery of the products ordered. On delivery, the Buyer is obliged to check the condition of the packaging and the goods, and indicate any damages to the Tokiwamusen Store within 7 business days following the delivery, by email.
The Buyer shall chose a shipment method through the Tokiwamusen Website. Available shipment method are available during the order fill form. Shipment costs are calculated automatically at the time of order. A notification email is sent to the Buyer when his order is shipped. The Buyer may follow the evolution of his order through his personal account on the Tokiwamusen Website.

SHIPPING WITH EMS:

ems-tokiwamusen store online videogames akihabara tokyo japan shop

SHIPPING TIMES WITH EMS:

  • Worldwide : 2 to 4 business days.
  • Duty Control : 1 to 20 business days (depends from your country)
  • Local post service : 2 to 7 business days (depends from the post company)
  • Total = from 5 to 31 buisness days

SHIPPING PRICES WITH EMS:

  •  Europe Zone : from 2000 to 43600 Yen
  •  Asia Zone : from 1400 to 26500 Yen
  •  NorthAmerica/CentralAmerica/Australia/Hawaii Zone : 2000 to 36500 Yen
  •  SouthAmerica/Africa : 2400 to 69700 Yen

HOW TO TRACK YOUR ORDER:

Any EMS pack has a tracking code. You can follow you pack. Simply, insert your tracking code inside here for EMS.

EMS TRACK SYSTEM

SHIPPING PRICES DETAIL:

The price will be calculated with the following weight table (Tracking code fee included).

ems tokiwamusen store online videogames shop akihabara JAPAN

SHIPPING WITH SAL:

sal-economy-japanese-games-store-online-shipping

SHIPPING TIMES WITH SAL:

  • Worldwide : 10 to 15 business days.
  • Duty Control : 1 to 20 business days (depends from your country)
  • Local post service : 2 to 7 business days (depends from the post company)
  • Total = from 11 to 42 buisness days

SHIPPING PRICES WITH SAL:

  •  Asia Zone : from 570 to 2090 Yen
  •  Europe/NorthAmerica/CentralAmerica/Australia/Hawaii Zone : 590 to 2490 Yen
  •  SouthAmerica/Africa : 610 to 2890 Yen

HOW TO TRACK YOUR ORDER:

Any SAL pack has a tracking code. You can follow you pack. Simply, insert your tracking code inside here for SAL.

SAL TRACK SYSTEM

SHIPPING PRICES DETAIL:

The price will be calculated with the following weight table (Add 410 yen to the following prices for the tracking code. We ship EVER with the tracking code).
japanese-games-store-online-from-japan-akihabara-shipping-sal-economy

Please bear that those are average values, and provided as informational. Shipment may take more time, depending on mail traffic conditions. Any shipment taking more time than indicated as above, does not give right to any kind of compensation, suspension, or cancellation of the order by the Buyer.

LIST OF COUNTRIES FOR ANY ZONE:

ems tokiwamusen store online videogames shop akihabara

In the case of receiving a product that differs with the order (dis-functioning or non-conform), the Buyer must send his claim within 7 business days of receiving the shipment. This is the procedure:
1- Send an Email to Tokiwamusen Store, or fill the contact form in the website with the following informations:
- The Order Number, Email and full Name of the Buyer.
- The references of the product.
- The motivations of the claim.
2- After a confirm by Tokiwamusen Store to the Buyer, the Buyer have to Ship the product/s to the provided japanese address. Returning shipment shall be done within 7 business days from the confirm Email by Tokiwamusen's Service Center. When the product will arrive to Tokiwamusen Store in Japan, the money refound will be applied,
in any other case Tokiwamusen may not proceed in any refund or any exchange of returned products.
All products to be exchanged or refunded shall be returned to Tokiwamusen in their original packaging. The products must be complete with all their accessories, as in the original order. An unpacked product will not be refounded or exchanged.
Shipping costs are to be paid by the Buyer.
The Buyer remains responsible for all risks and damage resulting in the return of his shipment.
In the case of non respect of the above procedure, the Buyer may not file any claim for non-conformity or defect of the delivered products.

The Buyer has a period of 7 business days from the date of delivery of the order for return the products at his expense. The products, which must be returned with a copy of the invoice, will be exchanged or reimbursed by the Tokiwamusen Store. The products must be returned by post. The Tokiwamusen Store will deduct from refound the 4% of the total paid (shipping costs included).
Only products returned in their original packaging, intact and in mint condition for resale will be accepted. Any product that has been damaged (itself or the original packaging) will not be refunded or exchanged.
The Buyer may choose between a refund or exchange for an other product (the price difference will be calculated and added or subtract by the total).
After received the returned products and check the conformity of the products, the Tokiwamusen Store will refound the Buyer in 15 business days. However, due to the technical caracteristics of some products and the necessity of testing them, this period may be extended to 30 business days.
In that case, the Buyer shall be reimbursed according to the original chosen method of payment. Remember: you will have to pay again the shipping cost when you return the items.

  • CAUTION: We return unpacked products only if the product has some production defect, and can be refounded by producer's guarantee (read point 6). Check the product compatibility before to buy, please. We don't return working products. We will test the product's functions before the return, if the product will work well we will ship again the product if you want, but you will have to pay again the shipping cost.

  • Guarantee isn't a refound.
  • The guarantee of the producer cover all faults, like production defect of goods or not working items.
  • The guarantee of products is effective only in Japan.
  • Tokiwamusent don't provide the guarantee. Only the producer can do it. But we will help you for the gurantee request in Japan.

For the guarantee's benefit, you have to:

  1. Contacts us, and explaint the situation (in english or japanese language).
  2. Ship the product back to Tokiwamusen Store.
  3. We will send the product to the producer (you will pay the shipping fee).
  4. If the product is broken and the producer accept to repair it, we will wait the repairing time.
  5. We will ship you again the repaired product (you will pay the shipping fee).

All this process will need a really long time. Then, please be patient: do not depends from us.

Here the general information about gurantee:

Only video game systems & accessories are subject to guarantee, for a length of one year and in Japan only. This guarantee covers only production defects (damage due to shock or the presence of liquid is not covered by guarantee). There is a possibility that some products are not covered by producer's Guarantee. Feel free to ask about, before to buy.
If the Buyer were to encounter a problem with a video game system or accessory bought on the Tokiwamusen Game Website in one years time from the order, he may contact Tokiwamusen and send back the product at his own cost. Tokiwamusen shall then send the product back to the maker in order to exercise product guarantee. Tokiwamusen shall ask the Buyer to participate in subsequent delivery cost when repair is completed or product is exchanged. The lenght of that process it's usually really long, but we will do the best for make it faster as possibile. Times depends from the producer, not from Tokiwamusen Store.
All returns are subject to the Tokiwamusen's explicit agreement. No return shall be accepted by Tokiwamusen without such agreement.
In no event shall the Tokiwamusen Store be liable for any indirect, special, incidental or consequential damages resulting from the company’s performance or failure to perform under this sale, or the furnishing, performance or use of any, whether due to a breach of contract, breach of warranty, strict liability, the negligence of the company Tokiwamusen, or otherwise. The company Tokiwamusen is not the producer of the products it presents in its Tokiwamusen Game Website. The Buyer expressly understands and agrees that the the company Tokiwamusen cannot be held responsible for any deficiency in the products.

The Tokiwamusen Store shall not be liable for any delay in performance directly or indirectly caused by or resulting from acts of God, fire, flood, natural disasters, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failure, late delivery by suppliers or any other difficulties which are beyond the reasonable control of the company Tokiwamusen, such as a general lack of the goods and services required to establish the service contracted, unforeseeable delays on the part of suppliers or other third parties on which the company Tokiwamusen depends and general transport problems. This includes also any failure of any electronic device and/or difficulties with communications networks. During the periods of force majeure the obligations of either party shall be suspended. The party concerned by the Force Majeure shall immediately advise the other within ten working days on the date the force majeure had occurred. In the delay of one month, the parties will come together and check whether their contractual obligations shall be furthermore suspended or not. The contractual obligations can be terminated by the injured party if the force majeure is still active after a period of three months.

If one or several provisions of these general sales conditions are considered or declared invalid in application of a law, a regulation or the final decision of any competent jurisdiction, the other provisions shall remain in full force and effect.

The fact that one of the parties fails to exercise it rights with regard to a breach by the other party of any obligation whatsoever specified hereunder, shall not be construed in the future as any waiver of the breach concerned.

The section headings used herein are for convenience or reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.

In case of dispute, the Buyer shall come to an amicable settlement with the Tokiwamusen Store.

By ordering with the Tokiwamusen store Website, the Buyer consents to the use by the Tokiwamusen Store of the personal information about the Buyer, which he has given or which has been collected by the Tokiwamusen Game Website. This information is needed for the Tokiwamusen Store to process your order.

About the cookies, Tokiwamusen.com collect varius cookies for manage the e-commerce system operative and secure. Over that cookies, it use third partyes cookies too; Like Google Analytics, or cookies from the most common social networks, like Facebook and Twitter.

About the newsletter system, you will be able to unsuscribe from the newsletter in any moment. Your email will never be shared with third partyes.

*Foreword
The website “Tokiwamusen.com” is the property of “Tokiwamusen トキワ無線株式会社” Tokyo, Japan. It has been in operations since 2016.
*Identity of the company
Name: Tokiwamusen トキワ無線株式会社
Address: 1-15-8 Sotokanda, Chiyoda-ku, Tokyo-to
Postal Code: 101-0021
Phone: (+81) 03-3253-8768 
City: Tokyo (JR Akihabara Station)
Country: Japan